Refunds

The promise

Your booking is for collecting and downloading your guests’ original photos and videos.

Before your event

Cancel for any reason and we refund everything.

After we deliver

If you are unhappy with the collection service, tell us within fourteen days of accepting delivery and we refund your booking. You keep files already downloaded.

If we cannot deliver

If a problem at our end prevents us delivering the saved original files, we refund the booking. Any guarantee made in an earlier booking still applies to that booking.

How

Reply to your booking confirmation. Refunds go back to the card you paid with, usually within a few working days.